About Us - Testimonials

What our clients say:

 

  • "Thank you all so much, especially Alan, for all your care and kindness you have shown to Aly [our dog] over the last few months. We can't thank you all enough. Thank you all again. Kind regards." (Mrs S. and family) 
  • "I have been coming here with Ellie for 17 years and I would not trust her with anyone else." (June Northall and Ellie [my cat])
  •  "Went the extra mile ... staff are so very caring."
  •  "The vet was really understanding and patient."
  •  "I have been a member for 17 years with my cat and I can not ever say anything bad!"
  •  "I have always used Orchard Vets and highly recommend you to all my friends. You've always looked after my babies!"
  •  "Keep doing what you do best; not only do you look after my pets but you've been there for me as their owner too."
  •  "Alison's professionalism makes my dog relax ... the staff are knowledgeable and make sure you are aware what to do before you leave the surgery with medication."
  •  "The health scheme is great because if my cat is unwell I don't have to worry about the cost of appointments."
  •  "The staff are very caring and professional."
  •  "Gaynor was very helpful and friendly. I've used Orchard Vets for years - even the dog likes it here!"
  •  "You care about the pets we bring in; you are friendly and always give good explanations."
  •  "The vet was very nice and explained very well how she was going to look after Alfie [my dog]."
  •  "The vet was thorough and extremely informative and caring. We have been very happy with all the treatment and care we have had."
  • "I would always put my trust in the staff at Orchard Vets because they know what they are doing and they are not just staff but family!"
  • "Friendly and helpful, vet reassuring. Good friendly practice. The scheme is excellent."
  • "Orchard Vets have always been very good."
  • "I have been with Orchard Vets for over 20 years. I have moved to Stourport but continue to travel here because of the service." (B. Wright, Candy & Milly [my dogs])
  • "Fantastic people & service everytime!"
  • "Excellent staff that really care for their pets and owners."
  • 'Becky and Shelley were on reception and gave very good, sound advice regarding a difficult decision to have our dog's leg amputated."
  • "I have had two staffies on the health scheme for the last 10 years. The service has always been first class. Christmas cards make it a very personal service. Always given the best advice."
  • "Good, friendly service."
  • "Staff are friendly and helpful. Vets are thorough and show care for my dog."
  • "Gaynor is excellent ... I can't think of any reason why I would change; I've been coming since 1998."
  • "All staff are friendly, helpful and professional ... I have always received the utmost care and attention for my pets and have never once in all the years I have been coming had any reason for complaint."
  • "Emma always goes the extra mile; all staff are professional and friendly." (Mr & Mrs Edwards)
  • "Lovely pleasant staff ... Alison is our favourite vet! She is so thorough and will always investigaete any concerns we have about our dogs ... Excellent scheme with lovely professional staff."
  • "The care and compassion was outstanding."
  • "Have been with Orchard Vets ever since it started; always been satisfied."
  • "Always great, reliable service."
  • "We are on the pet health scheme. Knowing our dog is covered for life gives us peace of mind."
  • "Emma - always a pleasure!"
  • "Our dog is always happy to come ... [they] give good advice, are realistic and honest about pet health and help in making decisions without making you feel guilty."
  • "All caring, taking time with both pets and owners. Alison the vet always takes time to explain and listen."
  • "The health scheme makes life simpler."
  • "My dog is always happy to be here, is not nervous or worried. Staff and vet are very kind and caring. Good advice given."
  • "Very friendly and informative staff ... my dog is always happy to be here, is not nervous or worried. Staff and vet very kind and caring. Good advice given."
  • "Good reputation and continued great service."
  • "I have the security of knowing my pet is being looked after."
  • "I was impressed with the friendliness of all the staff and the fact that everyone took time to explain things ... they worked really hard to sort what was wrong and to find the right treatment ... Emma was very helpful and patient with me."
  • "Great, knowledgeable vets and friendly staff." (Karen Land)
  • "The help is always there and every effort is made for a prompt appointment."
  • "Our dog had eaten a sock that was stuck. Staff stayed behind after hours to help even though we were not booked in to see a vet and referred him to out of hours surgery. [The] claim was dealt with quickly with no issue though we had only joined [the] scheme a few weeks before ... Because it's not just a 'job' for them, they care very much about the animals." (Keeley Edwards)
  • "The service and attnetion to all animals is second to none ... All of your staff are simply great to say the very, very least, especially nurses like Natalie and Becky - a credit to the Orchard Veterinary Centre." (Anthony Mallam)
  • "All the staff are very friendly ... Natalie and the puppy classes are great!"
  • "The staff are always caring; service second to none. Many thanks to everyone."
  • "Always very kind and friendly to me ... Always reassuring and answer all my questions; I know he's in good hands."
  • "Always happy to help. Caring and loving towards all four of my animals ... Gaynor is a pleasure!" (Christopher Felkin)
  • "Friendly staff take care with both my animals; no extra costs if not required. They give advice and extra services. Nothing is too much trouble."
  • "I like the friendliness of the help they give you - they never get mad!"
  • "Friendly experienced staff. Always happy to help ... Alan is always superb and I try to book in with him for consistency ... You have to have trust in the practice and we have trust in the practice."
  • "All staff make us feel welcome and act professionally ... [it's] easy to discuss options with the vet. Orchard have looked after our cats extremely well; they're friendly, helpful, convenient, very understanding and willing to go the extra mile, [and we like] the link to the cattery having all our cat records."
  • "The staff are really helpful and friendly. The health scheme is great - would recommend to others."
  • "All of the staff are lovely and helpful from the moment you walk through the door. Thor is our first puppy and the staff have helped us with any and all questions and concerns. Thor loves visiting practically and bounds through the door!" (Emma Hackwood)
  • "Friendly, professional staff and vet, taking time to do all that was needed. You have always done the best for all ten of our pets."
  • "Orchard have dealt with our dog since she was a pup ... Alan is very good. Karen on reception is very friendly on helpful - so are the rest of the staff."
  • "All staff are always friendly, helpful, cheerful and go the extra mile to help make your visit and your pet's visit less stressful. Today I saw Natalie who looked after Toby - lovely as always, and Karen on reception ... As I have done for the last 13 years, I have total trust and faith in the vets and staff at Orchard Vets. [They] always care totally and also show compassion and respect when you lose a pet - such an important time." (Jayne Green)
  • "Alison as always is excellent. Lovely approach with pet and owner. Confidence, experience, service, treatment - all brilliant!"
  • "The nurse and vets are so caring. They look after your pet as if they were their own. Looked after my dog for years. Wouldn't take her anywhere else."

 

 * comments retrieved from feedback questionnaires, names used with permission.

 

If you're logged into your gmail or Google+ account, please use the links below to leave us a Google review:

 

Harborne Oldbury Wednesbury