Pandemic News
Orchard Vets Pandemic Update
Here at Orchard Vets we pride ourselves in providing excellent care to you, our clients, and to your pets. To protect everyone we had to make major changes in the way we operated over the course of the pandemic, and those changes meant that each case took longer, so fewer appointments were available as we were spending much more time on the phone, causing delays when you phone us.
Now that restrictions across the country have begun to lift, we have been able to alter the way in which we operate on a day to day basis.
All three of our branches are open and available to see your pet Monday to Friday. Currently, our Harborne and Wednesbury branches are closed at weekends, but our Oldbury surgery has appointments available on Saturdays.
Procedure for bringing your pet for an appointment
If you are visiting one of our branches there are a number of rules in place which are designed to protect you and ensure our staff remain available to care for your animals.
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Please call us when you arrive for your appointment and wait in your car until your appointment time unless instructed otherwise.
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Clients must remain outside the building until invited in and directed to a consulting room, in order to keep the number of people in the waiting room to a minimum.
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Face masks must be worn by clients at all times. If you are exempt or unable to wear a mask we will continue to consult in the car park and take your pet into the building alone.
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One client per animal unless in exceptional circumstances, such as euthanasia.
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Hand sanitiser will be available at the front door for clients to use on arrival
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Repeat prescription collection will continue as previous with service at the door.
Social distancing is still in place across all three of our branches, so we would ask you to be mindful of this when more than one person is waiting in the reception area and please continue to pay by card if possible.
Thank you for your patience
We hope to return to a more normal way of meeting with clients at our surgeries as soon as possible. It is likely, however, that our present way of working will have to be in place for a while yet, so we appreciate your understanding during this time. The well-being of our patients is still our priority and by making these changes we can continue the important veterinary care of your pets while protecting our more vulnerable clients from unnecessary risk.